Ukrainian railways roll out chatbot to sell tickets via Viber, Telegram

By The Kyiv Post / January 18, 2021

Ukrainian railway monopoly Ukrzaliznytsia has launched a chatbot to service its customers via popular mobile messenger apps, the company announced on Jan. 12.

Having the same name as the company, Ukrzaliznytsia, the bot can help people buy or return train tickets, check the timetable and even find the platform the train arrives at — all through Telegram and Viber. It supports Ukrainian, English and Russian languages.

Through the bot, Ukrzaliznytsia’s customers can also leave feedback about the quality of their ride. For example, they can complain about non-working WiFi or spoiled food.

Topics: Corporate innovation, E-commerce, News

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