Corporate innovation

Ukrainian railways roll out chatbot to sell tickets via Viber, Telegram

Ukrainian railway monopoly Ukrzaliznytsia has launched a chatbot to service its customers via popular mobile messenger apps, the company announced on Jan. 12. Having the same name as the company, Ukrzaliznytsia, the bot can help people buy or return train tickets, check the timetable and even find the platform the train arrives at — all through Telegram and Viber. It …

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